These General Conditions regulate the use of the website forcobay.com (hereinafter "the Website") of which FORCOBAY Beauty Products & Parfums is the owner.
The use by the Customer of the purchase services presupposes, in any case, adherence to these General Conditions, in full and without any type of reservations, according to the version published at the time of making the purchase. Consequently, it is recommended that the Customer carefully read these General Conditions before making a purchase.
The Client declares to be of legal age, to have sufficient legal capacity to be bound to comply with these General Conditions, or in the case of being a minor, to have the authorization of their parents or legal guardians.
The products offered on this website are original from the advertised brands, FORCOBAY being a retail seller. The products shown are not manufactured by FORCOBAY and we cannot assume any legal responsibility that corresponds to manufacturers or wholesale distributors.
FORCOBAY reserves the right to update, modify or eliminate at any time and unilaterally the commercial offer contained in this website, which may affect prices, promotions, products and commercial offers. These modifications will not affect purchases already made, understood as those that have been confirmed by FORCOBAY.
For any clarification or query, you can contact us from our CONTACT page or through the email address [email protected].
SCOPE OF THE CONTRACT
These General Purchase Conditions apply to the sale of all products advertised by FORCOBAY through its website.
HOW TO BUY
The User of the website may browse the store and fill the cart without having to be registered. Only to finalize the purchase will you need to provide the necessary data to be able to manage the shipment of your order.
To find the item you want, you can browse all the sections of our store or use the search engine that you will find at all times at the top of the website, entering the name of the perfume you want to buy, brand or fragrance you are looking for. However, if you still cannot find what you are looking for, we would ask you to contact us and we would do everything possible to get you the product you need in the shortest time possible.
Once you have selected the item you want to buy, you only need to press the "ADD TO CART" button. When a product is added to the shopping cart, you can automatically view the status of your cart. At that time, you can choose to continue shopping or process your order. If you continue shopping, the shopping cart will be visible at all times in the upper right part of the screen. By clicking there, you will be able to view all the content of the shopping cart and even modify the quantity of each product.
Once you have selected the items you want to purchase, you will access a form with all the information about the shipping and payment options, where you must indicate your data. Once the order is received, FORCOBAY will immediately send you a confirmation of the purchase made to the email address that you have indicated.
PRICE AND METHOD OF PAYMENT
The applicable prices are those indicated on the website on the date of purchase, including the corresponding taxes.
Sales are made exclusively to individuals located within the economic area of the European Union, issuing a simplified Spanish invoice.
Payments can be made with: Bank Card: Card payment is made through the PayPal payment platform and supports numerous bank cards such as Visa, Mastercard, American Express, etc. Paypal: If you select this payment method, you will only need to confirm your Paypal account so that the payment is immediate. Bank transfer: By selecting this form of payment, you will receive an email with our bank details and you must make the payment within 5 working days. Your order will not be sent to you until our bank confirms the receipt of your payment. Cash payment: This form of payment is exclusively for Clients who collect their orders at our delivery point or who by prior agreement have agreed with FORCOBAY a cash on delivery shipment.
FORCOBAY has the necessary resources to guarantee the security of your purchases and your data. The information related to your order, and especially the online payment by bank card or paypal, are protected. The entire payment transaction is carried out from a secure server, using TLS (Transport Layer Security) security technology, with all data encrypted with 256 bits.
We currently send your orders to any town in Spain and other member countries of the European Economic Community, except to islands or territories outside the European continent. Shipments are made by transport companies such as UPS, GLS, FEDEX, TNT, MONDIAL RELAY, CORREOS EXPRESS and others. Your choice is made by FORCOBAY based on the quality of the service provided in the region of destination of the shipment.
The delivery will be made to the address indicated by the Client on a business day and during office hours, which may be different from their usual residence, such as their place of work or even to a third party to whom they want to make a gift. There is no possibility of choosing a specific day and time for the delivery of the order, although we will write down your preferences to indicate to the transport company.
The delivery period referred to on the website will be merely indicative, and delivery may be advanced or delayed depending on the transport company. However, FORCOBAY will adopt the appropriate measures so that delivery times are met as far as possible.
Orders placed on working days are prepared the next day and collected by the carrier, as long as there is stock available. Once the transport company has the package, the delivery time ranges from 24 to 48 hours in Spain and from 3 to 9 working days in any of the EEC countries, depending on the service contracted by the Customer.
The delay in the delivery of the shipment will not be a reason for compensation or compensation for the Client by FORCOBAY, although in extreme cases, we could apply discounts or promotions to compensate for said delays, provided that these are unjustified and are not due to causes. force majeure.
As soon as we have prepared the order, we will send you an email informing you of the shipment number so that you can track it through the carrier's website.
For more information visit our section on DELIVERY OF ORDERS.
You have the right to cancel your purchase without the need for any justification at any time.
If you give up your purchase before we have managed the shipment of your order with the transport company, you will not have any penalty and the amount paid will be fully reimbursed (except payment commissions, if any).
If your order has already been sent to you, you will have a period to withdraw from your purchase of 15 calendar days from the moment the transport company delivered your order, either directly to you, a family member or through a third party who collected it on your behalf. . In these cases, you may be penalized with the cost of shipping or return of the merchandise.
In any case, to exercise your right to withdraw from the purchase, you must notify us of your decision by means of a written statement, which you can send us to the email [email protected] or through any of our messaging services or social networks.
You can use the model withdrawal form that appears below:
For the attention of FORCOBAY,
I hereby inform you that I am withdrawing from my purchase contract for the following products: Order received (date): Name of the buyer: Address: Date Signature (if presented electronically, indicate identity document).
Consequences of withdrawal:
In case of unilateral withdrawal on your part, you must first send us the products to be returned, to verify that they are unused and in perfect condition to be put up for sale again. Once this check has been carried out, within a maximum period of 72 hours we will proceed to refund the total amount of your purchase, except for the shipping or return costs incurred that will be at your expense. The refund will be made by the same means that made the payment.
It is very important that you open your package and check its content within a maximum period of 24 hours from receipt. If when the carrier gives you the package you notice that it is open, beaten or damaged, wet or has any other anomaly, state it on the delivery note or sign it as "non-compliant".
IMPIMPORTANT: The return of perfumes or products is not allowed once they have been tested or that the containers have been manipulated or are damaged.
In case of receiving a product with breakage or that has been sent to you by mistake, you should contact us through the email [email protected], within a maximum period of 24 hours from when you received your package and we will indicate the procedure to follow, to proceed with its return.
If your return or claim is due to a breakage or defect, you will be asked for proof of the status of the products, such as images or videos to be able to justify their status to the insurance company of the transport company.
If products were sent to you by mistake and you must return them, they must be in their original packaging, sealed and in perfect condition.
Once the returned merchandise has been received and after checking its status, the corresponding payment will be made through the means of payment used at the time of placing the order.
If the return is due due to breakage, defect or erroneous shipping, the shipping costs of the order and the return costs will be assumed by FORCOBAY, in any case outside of these assumptions, if the return is made by the Buyer exercising his right of withdrawal In the purchase, both the shipping costs and the return costs will be paid by the Buyer.