Policy of withdrawal and return of purchases


You have the right to withdraw from this contract within 14 calendar days without justification.

The withdrawal period shall expire 14 calendar days from the day you yourself or a third party other than the carrier, has acquired the material possession of the goods. To exercise the right of withdrawal, you must notify your decision to withdraw from the contract by an unequivocal statement to FORCOBAY (eg a letter sent by mail, fax or email). You can use the model withdrawal form below or if you prefer you can provide a form of disposal for this purpose.

To meet the withdrawal period is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the corresponding term in the following ways:

Communication by e-mail: [email protected]
Communication by WhatsApp: +34 910059977

Consequences of withdrawal:

In case of unilateral withdrawal on your part, you must first send us return products to check that they are unused and in perfect condition to be put back on sale. Realized that verification within a maximum 72 hours we will proceed to refund the total amount of your purchase, excluding shipping costs incurred or to run your back office. Reimbursement will be made by the same means you made the payment.

To make the return of products whose purchase deseaa desist Provision must hire an agency on your own transport or we will send our transport agency to remove the package. In both cases the return costs always run your account.

Model withdrawal form

Hereby I inform you that I give up my contract of sale of the following products:
Order received (date):
Name of the buyer:
Address of the buyer:
Buyer signing (only if this form is notified on paper):


To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, an email). You can use the withdrawal form model below. You can also copy it, fill it out and paste it in the contact section of our online platform: https://forcobay.com/gb/contact-us.


You must bear in mind, that although we treat our packaging with the utmost diligence so that our products arrive at your home in perfect condition, on occasion and due to accidents or negligence, the transport company deteriorates the shipments, producing partial loss or total content thereof. These losses or deterioration are not responsibility of FORCOBAY in any way, although as a seller we assume the processing of the incident to solve the Client's problem and its satisfaction.

It is very important that you open your package and check its contents within 24 hours of receipt. If, when the carrier delivers the package, you notice that it is open, hit or damaged, wet or has any other anomaly, do so on the delivery note or sign it as "non-conforming".

In case of receiving a product with break or that is incorrect, we ask you to contact us through [email protected], within 24 hours from the time you received your package or through our contact form: https://forcobay.com/gb/contact-us. We will indicate the procedure to follow, to proceed with its return.

It is very important that you take photographs of the deteriorated packaging before opening it and after its contents inside the box, to record part of the merchandise has deteriorated. The more pictures you take, from all angles, much better. Without these proofs and the "non-conforming" signature of the delivery, the transport company's insurance could reject the claim.

Depending on the degree of deterioration of the damaged goods, it will be the insurer of the transporting company or its FORCOBAY deficiency and who will finally determine the compensation that comes, exclusively for the products or items that have been lost. For this, you must authorize the collection of your damaged package and its transfer to the delegation of the transport company or to the FORCOBAY stores, where it will be reviewed by an expert from the insurer, who will determine the degree of compensation to be received. . This process may take up to 30 business days.

In the same way, if you receive an article different from the one you had requested or requested, you must inform us immediately to proceed with its change or sending the missing item.

If the return is due to breakage, defect or incorrect delivery, the shipping or return costs will be assumed by FORCOBAY, in any other case, the Customer will assume the said expenses.

IMPORTANT: The return of perfumes once tested or that the containers have been handled or are damaged is not allowed.

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